Returns & Exchanges

At UNO Aroma, we want you to be completely satisfied with your fragrance experience; if a product doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused items in their original boxes, ensuring all protective seals are intact to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label or use a trackable carrier to send the parcel back to our quality control center for inspection.

• 4.
  Receive Your Refund

  Once our experts verify the condition of the items, a full refund will be processed to your original payment method within 5-7 business days.